Airports Council International (ACI) today announced that George Airport came out tops as Africa’s best airport in the category under two million passengers per year.
The ACI awards programme is the world’s premier passenger service benchmarking programme for airports. Passengers rate airports according to their travelling experience; an important component of the business of airports as it reflects on whether expectations have been met.
Senzeni Ndebele, Airports Company South Africa’s Corporate Affairs Senior Manager for Regional Airports said, “We are very pleased to have received yet another Airports Council International acknowledgement of George Airport’s passenger service excellence, as voted for by the passengers that have arrived and departed from the airport.
“This success is largely due to the tireless work by our excellent team at the airport and their unwavering commitment to the continual improvement of George Airport.”
The ACI congratulated ACSA’s George Airport management for the 2017 ASQ Award achievement and invited the airport management to an awards ceremony at the ACI World Customer Excellence Global Summit in Halifax, Canada in September later this year.
“This exceptional accomplishment is a testament to your dedication and commitment to passenger service excellence,” said ACI in a letter to George Airport.
The Airport has been awarded the South African Airport of the Year award six times, and this is attributed to its steady growth, coupled with an unwavering commitment to service and efficiency.
George Airport is Africa’s first airport to be solar powered. In February 2016, a 200 square meter solar plant was launched at the airport, demonstrating a commitment to clean energy generation and sustainability.